Field Service Management

The field service solution provides the right tools to help companies with :

  • Managing field Agents

  • Monitoring stock

  • Quicker invoicing

  • Improving communication between customers, management and agents

  • Accurate task matching

Main benefits:

  • Service Level Agreements

    • Different types of agreement for each customer.

  • Offline Field Service Android Application

    • Offline data synchronization.

  • Ticketing System

    • Quick logging of incidents

  • Billing 

    • Easy billing process

  • Maintenance

    • Routine maintenance schedules

  • Field Agent Management

    • Real time update of hours on-site, stock used etc

  • Customer Notifications

    • Alerts on incidents current status.

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Unveiling of Odoo 13

 
 

Summary Release Notes

The accounting module has been updated with chatter on journal and journal entry and a manual reconciliation for partners from aged balance and partner ledger. 

The CRM module has been updated with a pipeline combining messages and activities. Sales a unified button to add products to a sales order, whether it is a standard or customization product is included.

On point of sale a can set a default cash opening, cash closing and keep track of any cash difference.

In activities a new activity type selection has been added to request the upload of a document from a record.

In manufacturing a BoM version and the ongoing ECOs from the BoM Cost & Structure Report can be seen.